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FAQ’s

How Can help you?

How to place an order
  • Once you have placed your order on Genericstrip you will receive an email from Our Team with order information.
  • Your order would be in pending Status as you have to complete payment formalities.
  • We would raise Payment Request from our end and send an email for the same.
  • Check your email within 24 hours and make the payment accordingly.
  • Once your payment is received successfully we will email you for the same and we will take your order into processing.
How long will delivery take?
  • The delivery time for receiving your medicine is approximately 10 to 15 days. Please, take into account that due to some technical circumstances the delivery time may take 30 days maximum.
  • One of the reasons is that the delivery has to pass a custom control, which can be prolonged especially because of the large number of packages, customs protocols, or changed flight schedules.
What exactly happens after place your order?
  • Once you place an order, you will receive an email for order confirmation with Payment Instructions. Once your payment is received, we will send you a second email confirming your order is now in processing.
  • In case we are not able to fulfill your order for some reason or there is a payment problem, then we will contact you.
Delivery charges for orders from the Online Shop?
  • Once your order is in processing it will likely be shipped that day. A shipping confirmation will be emailed to you accompanied by a track and trace number if applicable. The email will outline typical shipping times and how to contact us if you have any questions.
  • We can ship to your home address or your work if you prefer. The shipping charge is flat at $30. Registered airmail is the preferred shipping method as it is more secure and less likely to be stolen or lost. It does require a signature on delivery.
  • If you are not available at the time of delivery a notice will be left to advise of the attempted delivery and how to contact the post office to arrange a redelivery or at which post office it is to be stored for collection. They will hold them there for 4 weeks before they are returned to us.
How to track your order package online?
  • You can easily track your package online from Genericstrip.com. You have to simply go to the tracking page and enter the tracking ID that you will receive right after the confirmation of your order.
  • This ID is sent by us to your email ID and message on your phone. Genericstrip allows you to track the package on a real-time basis.
Do you need to create an account while buying medicines from Genericstrip?
  • No, you don’t have to create an account on Genericstrip for buying medicines. You can do it easily as a guest user. Although you don’t required to create an account or register on Genericstrip. we recommend you make an account or register yourself on Genericstrip because of the many advantages that you enjoy.
  • When you become a member of Genericstrip after completing the registration bit we will be sending you emails on regular discounts, offers, and other stuff.
  • This will surely be necessary for you to purchase medicines at lower costs. If you are not a member of Genericstrip then you can still avail of the offers but then you have to keep checking our website time and time again as we will not be sending you any promotional discount emails.
Can You Guarantee Confidentiality About My Purchases From Genericstrip?

Genericstrip offers you full confidentiality and an anonymous experience for buying pills as it does not share your personal or payment transaction details with anyone.

Why is my order on “hold order”?

After your verification, you can pay by the below advise

  • open your register email we sent payment instructions or an invoice, using this invoice you can make payment via (we accept payment  from PayPal / Credit card or Debit card)
  •  click on continue
  •  make payment by CC (Credit Card) (visa, discover, master, Amex)
  • fill in your all information and make the payment
Where the pills are sent from?

The medications are manufactured in India, thus the orders are processed and sent out from there.

What packages do you use? Will I have to sign for the shipment?

Your privacy is very important to us. Your order will be sent in a discrete envelope that will be left in your mailbox. You will not have to sign for it in case the order is sent by Standard Mail.

Will my order be shipped the same day I purchase?
  • The products we sell are in stock for immediate delivery. However, we have to check your order first to make sure that the shipping information is correct, after that the product you have ordered is packed and only then it is sent out.
  • All these procedures take about 1-2 days.
Is there any way I can avail discount on my orders?

Yes. Sign up to our newsletter and get a 10% discount on all orders. using coupon code : GS10

Still Have a Question?

If you cannot find answer to your question in our FAQ, you can always contact us admin@genericstrip.com. We will answer to you shortly!

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